SUPPORTING THE GROWTH OF B2B SUBSCRIPTION COMPANIES

More and more businesses are starting to understand the benefits of recurring revenue with a subscription-based business model, leading to predictable revenue, scalability, and improved customer relationships. However, as a subscription business grows, its readiness to scale is often low. Younium was founded because of the demand in the market for a robust cloud app for B2B companies to handle advanced B2B subscriptions and in turn manage the financial operations and reporting. 

We are Younium!

Younium is a fast-growing company that moved beyond the start-up stage and is now in a scaling phase. Be part of a working environment full of energy, creativity, and transparency, with a forceful collaboration. Every individual takes responsibility for reaching demands while doing so in their own fashion in a flexible surrounding. Teamwork is key in a thriving environment, where transparency and openness create collaborative success. As of now, we have offices in Amsterdam, Stockholm, Malmö, Krakow, and Philadelphia with further expansion in mind. 🌍 

The role 🤹🏽

You will play an important role in ensuring our customers’ success and satisfaction. You will be the primary point of contact for our customers, guiding them in maximizing the value of Younium and helping them achieve their business objectives. 🎯 The ideal candidate has a consulting, CSM, and business analysis background. This role is for our office based in Stockholm, Malmö, or Amsterdam. 

• Understand customer needs and requirements through active listening, probing questions, and observing body language and nonverbal cues.
• Commercially responsible (renewals, grow accounts etc.).
• Build and maintain strong, long-lasting customer relationships. 
• Monitor customer usage and engagement, identifying opportunities for upselling or expanding services. Also, ensure customer renewals and drive customer retention.
• Proactively identify and address customer concerns, issues, and potential roadblocks. Collect customer feedback and insights to inform product improvements and enhancements.
• Educate and support customers, on how to best use our services.
• Develop and maintain a high level of knowledge about industry benchmarks and our application.
• Contribute to our products and services' continuous development by working closely with Sales, Marketing, and Product.

Who are you? 

• You have 3-5 years of proven experience in a Customer Success or Account Management role, in the SaaS industry.
• Proficiency in ERP, CRM software, and/or Subscription Management software is a must-have in this role. 
• You are equipped with strong writing and verbal communication skills and the ability to communicate information to individuals in a variety of roles, including those with technical and non-technical understanding. 
• Fluent in Swedish and English is a requirement for this role. German is a bonus.
• If you have an overall knowledge of the financial processes in a company - "quote to cash", that is considered great knowledge for this role.

In general, we are looking for awesome people with lots of energy, an entrepreneurial touch, and a positive mindset. That helps a lot when being in a noisy scale-up environment.🚀😁

📆 ⏰ starting date for this position will preferably be ASAP.

📍 Please note that we do not offer any kind of relocation package nor will we be recruiting outside of the EU for this position. This role will be based in Stockholm, Malmö, or Amsterdam with a hybrid remote setup.

Our team

We are currently a team of 70 people working in Stockholm, Malmö, Amsterdam, Philadelphia, Krakow, and remotely. We are proud to have a strong community and good team spirit, are agile, and are changing rapidly in a growth-oriented environment. We have clear responsibilities and defined ownership but with a mindset to collaborate and help each other out throughout the team. There are plenty of opportunities and room to grow, a belief in inclusion, and allowing people to grow, learn, and contribute. We have sustainable working conditions and work-life balance through the ability for remote work and flexible working hours. Ultimately, our ongoing quest is to have fun in everything we do at work and outside! 😃

We are proud of our employee engagement and eNPS score. Please read more about what our colleagues think of Younium as an employer ➡️ here ✨🙌🏼

Convinced yet? We're looking forward to your application!